Flight 9 provides first-class creative solutions, delivered clearly and professionally.


Initial Meeting

No matter where you're located, we'll start with a no-pressure, no-cost meeting or conversation to find out what you need and help you clarify your objectives.

Our office is located in Brighton's 12 Corners area, convenient to anyone in the greater Rochester region. We are also happy to travel to your location anywhere in Western New York. For clients in other regions, or those who are overseas, we are adept at managing relationships and projects through phone, email and video conferencing.


Once we have a reasonably clear idea about your project's parameters, we'll create a concise, thorough proposal for you that provides a customized plan and fee structure to fit your specific needs and vision. All of our proposals are negotiable until a project has started.

Concepting Phase

Before we dive into your project, we will typically work with you to formulate a creative brief that summarizes key points about the direction that will be taken. This helps us deepen our understanding beyond what was discussed at the initial meeting and ensures that everyone's expectations are aligned.

Based on the creative brief, we will then work on initial concepts that will be presented to you in order to establish the direction of the project. We pride ourselves on having an impressive ability to communicate the ideas we are presenting in a way that is logical and relatable, even to those who may not have worked with creative pros before. You should feel safe knowing that the work we are doing for you is being undertaken with great care, individualized focus, and design knowledge that is rooted in many years of experience.


After initial concepts have been narrowed down, and the creative direction of your project has been established, we will edit and refine the project through a process of collaboration. As your co-pilots, we will advise you at every step, with the final creative decisions being yours. 

Sometimes the parameters of a project change during the course of development, usually based on new requests by the client. When this happens, we'll communicate with you about options and suggestions, and any adjustments that may need to be made to your original proposal, before proceeding.

Lastly, we use a robust project management system to make sure all projects stay on track, on time and front-of-mind. We promise to always be responsive and accountable in all work that we undertake.


After your site is launched, or the ink dries on your new printed piece, etc, we will keep in touch to find out how the project is being received. We love to hear your success stories! 

Most of our clients continue to work with us on additional projects after our first collaboration. We are confident you will want to follow in their footsteps!